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Cambridge, Cambridgeshire Air Liquide UK Ltd

The Role

We are looking for a Branch Manager to oversee the day-to-day operations in our Cambridge branch, ensuring delivery of quality customer service and achievement of sales or productivity goals.

How will you CONTRIBUTE and GROW?

  • Process and record goods in accurately

  • Store and organise warehouse stock and arrange in store merchandise

  • Accurately pick, pack and dispatch customer orders

  • Filing paperwork in a timely manner

  • Work to and actively promote a high level health and safety and ensure the cleanliness and tidiness of the warehouse and trade counter

  • Serve and engage with customers at the counter

  • Process cash and card payments over the counter securely and responsibly

  • Reconcile banking for gas and hardgoods products

  • Be instrumental in accurate and timely stock counts

  • Answer telephones to liaise with colleagues to sort problems and provide information about products such as availability and delivery

  • Delivery of product to customers

  • Take and process sales orders from customers

  • Listen to and resolve customers' complaints regarding products or services

  • Answer customers' questions about merchandise and advise customers on merchandise selection

  • Provide information about items, such as availability, operation or description

  • Handles requests from customers including new account and pricing set up, issuing quotations, order entry, queries and internal communication with operations and sales teams

  • Raises credit notes adhering to the credit note request procedure

Are you a MATCH?

  • Confident and clear communication skills across all contact channels

  • Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service

  • Capable of prioritising workload and solving problems

  • Able to remain focused in a busy telephone and retail environment

  • Willingness to learn about industry, products, customer and agent requirements

  • Knowledge of engineering and welding processes and requirements is advantageous but not essential as full training will be given

If you feel you have the skills and knowledge to join our team we would love to hear from you. Please click on the job description and apply.

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