Breakdown Manager £40k - £45k Andover, Hampshire
Full Time/Office based role
Do you come from an engineering background in either Commercial Gas or Chillers?
Are you looking to stop covering the country and settle into an office-based role?
Attega Group is currently partnering with our client in recruiting a Breakdown Managerto join their team. The main purpose of this role is to
To action the calls into the breakdowns in box - triage the calls and deploy the correct staff To manage all calls into the service system
To update the planner for labour resource
To order parts for the repairs / service jobs In return, our client is offering a salary of up to £40,000 - £45,000, depending on experience, plus:
25 days holiday as standard
This is a full-time role, the hours of work will be 37.5 hours a week Reporting to the Operations Director, your responsibilities will include:
To be responsible for logging all of the breakdowns in the email box and called directly into the office in our service system
To communicate with the customers to triage the issues and try to resolve over the phone
To book the works in the resource planner - to discuss with the engineer the nature of the call
Dispatch them to site through the internal system with correct admin and parts
To confirm with the engineer when the works are completed and obtain all of the paperwork, parts used and photographs
Update the customer once completed
Update both the resource planner and the service system
Action weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues
The ideal candidate:
The role will ideally suit a candidate coming from an engineering background due to the technical nature of the role.
Ability to work in a fast-paced environment
Need to be used to handling difficult customers
Previous service planning would be advantageous
Engineering knowledge would be essential - Commercial Boilers or Chillers
For more information on our Job Title role, please contact Your Name in the Attega Group offices today!