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Lambeth, London The Optimal Group
Annual Basic: £30,000 - £35,000 (Bonus)

About Optimal:

Optimal Maintenance Ltd offers property maintenance to a variety of clients from housing associations to high-end estate agents. As part of our commitment to growth and expansion, Optimal Maintenance Ltd in the process of extending its services internationally, including ventures into the Middle East, specifically Dubai and Saudi Arabia.

Optimal Maintenance Ltd offers a professional service covering all types of property maintenance. This could be a carpenter to fit a new door lock, a gas safe plumber to install a new boiler or a full property refurbishment. No job is too small, and, as a result, this means properties receive the care they deserve with a high level of customer service from both office and field staff.

Why Optimal:

At Optimal, we foster a dynamic and supportive environment where passionate professionals thrive. Our culture is built on a foundation of excellence, collaboration, and continuous growth. We believe in challenging ourselves and each other to achieve greatness while celebrating our successes along the way. Join us and become part of a team that values professionalism, friendliness, and a willingness to learn. If you're resilient, confident, and eager to contribute to meaningful projects, Optimal is the perfect place for you to excel and grow in your career.

Main purpose of the role:

Here at Optimal Maintenance our back-office team ensures smooth sailing for every project, from start to finish, New Business Generation and Relationship Management. Here the resilient, problem-solvers, and the driving force behind Optima's success.

Join us and be part of a dynamic team where your skills are valued, your contributions are recognised, and your career is propelled to new heights.

As an Estimator at Optimal Maintenance, your role is vital for seamless . You create detailed quotes based on Engineer's reports, ensuring clarity and accuracy. Promptly sending out quotations within 24 hours and managing daily reports on quote activity are essential tasks. Your diligence in following up with subcontractors and handling queries efficiently contributes to project success. Additionally, you play a key role in coordinating engineer assignments and meeting KPI targets.

Requirements

The day-to-day role as a Estimator includes:

Prepare comprehensive quotes based on the Engineer's findings.
Ensure timely delivery of quotations within 24 hours of site visits.
Include clear step-by-step instructions in our quotes to help clients and engineers understand the necessary actions to complete the job.
Provide daily reports on the number and value of quotations sent.
Consistently follow up with sub-contractors to obtain their reports and quotations on a daily basis.
Handle any queries related to quotations promptly and effectively.
Persistently pursue feedback on quotations and update eWorks accordingly.
Assign the most suitable engineers, based on their skill set and location, to attend quotations.
Complete the morning meeting template following company procedures and provide daily reports on Key Performance Indicators (KPIs).
Achieve daily, weekly, and monthly targets for KPIs.

Requirements

Required Skills / Experience / Competence:

Ability to carefully review engineer reports and accurately translate them into comprehensive quotes.
Proficiency in managing multiple quotations simultaneously, ensuring timely follow-ups, and maintaining documentation.
Clear and concise communication skills to effectively liaise with engineers, clients, and subcontractors, both verbally and in writing.
Capability to analyse project requirements and engineer reports to provide accurate cost estimates and step-by-step descriptions in quotes.
Strong time management skills to meet tight deadlines, send out quotations promptly within 24 hours, and achieve daily, weekly, and monthly KPI targets.
Ability to handle client queries related to quotations promptly and efficiently, ensuring client satisfaction throughout the quotation process.
Persistent follow-up with subcontractors to obtain reports and quotations on a daily basis, demonstrating dedication to acquiring necessary information for accurate quotes.
Resilience and ability to troubleshoot any issues or challenges related to quotations, adapting quickly to find solutions and maintain workflow efficiency.
Flexibility to adjust to changing priorities and requirements, as well as to work effectively within a dynamic team environment.
Proficiency in using relevant software applications for creating and managing quotes and ability to adapt to new technologies as required by the company.

Qualities:

Accuracy
Resilience
Initiative
Detail-Oriented
Team Player
Customer-Focused
Professionalism
Problem-Solving Skills

Benefits

Competitive salary (£30,000 - £35,000) with fantastic bonus scheme.
Employee-first culture in vibrant Clapham offices
Prime location just a 2-minute walk from Clapham North.
Comprehensive induction program and ongoing support.
Career progression growing business.
Bonus scheme and exciting company events.
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