Forgotten Password

St. Albans, Hertfordshire APRIL QUEST LIMITED

Info about the company

A specialist designer and manufacturer of complex electromechanical safety-critical products for industrial & environmental applications. They design, manufacture, and market products which include fixed and portable appliances, as well as control panels, detection, and monitoring equipment. Catering to a diverse range of sectors, with a focus on medium to high-volume production.

Info about what the role entails

We are seeking a skilled Field Service Engineer to join our expanding team nationwide. This regional role covers London and the South East, reporting to the Field Service Engineering Manager.

The role entails delivering exceptional support and customer service as a key member of the Field Service Team, including conducting proactive maintenance, repairs, and commissioning of gas detection products at customer sites. Key responsibilities involve servicing, calibrating, and repairing equipment to required standards, ensuring operational functionality, providing team support, offering user training, collaborating with the Service Admin team for job scheduling, accurate completion of service reports, managing van stock and calibration gases, maintaining personal protective equipment and service equipment, and fostering relationships with Area Sales Managers to support sales growth.

Essential Requirements of the Field Service Engineer

  • Experience in instrument/electronic equipment service, troubleshooting/repair, commissioning, and/or installation.
  • HNC/HND in an electrical/electronic field or equivalent understanding gained from work experience.
  • Excellent written and verbal communication skills.
  • Working knowledge of control panel assembly, components, and PLC knowledge advantageous but not necessary.
  • Understanding of Health and Safety requirements.
  • Familiarity with RAMs & POWRAs.
  • Full driving license.

Desirable requirements of the Field Service Engineer

  • Previous experience with fire alarm systems or similar electronic devices is desirable.
  • Pferably holds Confined Space, IPAF, and Safety Passport certifications, but training is provided.
  • Prior Field Service Engineering experience is advantageous but not essential.


  • Overtime compensated at 1.5X the regular hourly rate
  • 37.5-hour workweek as outlined in the contract
  • Travel time accounted for within paid working hours
  • Provision of a Company Van & Credit Card
  • Supply of Laptop and mobile phone
  • Competitive company pension plan, offering up to 10.5% matching
  • Participation in Company shares program
  • Access to Health cash plan for medical expenses
  • Inclusion in Eyecare scheme for vision-related benefits
  • Corporate life insurance coverage
  • 25 days of annual leave
  • Enjoy your birthday as a day of

If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isnt already known to us.

April Quest Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003. We take your privacy seriously, our Privacy Policy can be viewed on our website