Aon Hewitt
Head of Operations - Aon Underwriting Managers

Are you an experienced operations leader in the insurance market, with experience working in underwriting management or an MGA environment?

Take your career to the next level as the Head of Operations - AUM, leading our dynamic underwriting teams to success.

This is a hybrid role where you have flexibility to work from our London office and virtually at home.

Apply today and join us in shaping the future of our UW operations.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Design and implementation of an effective Target Operating Model
• Leadership of operations and IT functions within the BU
• Provide a meaningful contribution to the AUM Executive Committee, including on strategy development and implementation
• Ensure identified and approved change projects are delivered appropriately
• Sponsor and drive the delivery of digital initiatives, ensuring profitable high-quality technology enabled insurance product solutions are created within AUM
• Be responsible for the development of an effective MI suite and reporting suite to carriers/regulators
• Be responsible for the ongoing development and execution of appropriate compliance and risk frameworks/controls
• Review and update the businesses credit control and fiduciary processes
• Identify strategies to drive efficiency, improve margin and resource utilisation across the business
• Ensure clear location and utilisation plans are in place and future needs considered and communicated. Create a forum to capture colleague feedback for potential working environment improvements
• Devise and where approved implement initiatives to reduce expense
• Ensure an effective business continuity plan is in place across locations
• Manage unforeseen operational issues and events effectively and within a timely fashion to reduce risk e.g. investigations, control failures
• Ensure that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct consistent with the legislative and regulatory requirements
• Responsible for working in accordance with the FCA Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

Skills and experience that will lead to success

• A self-starter who is comfortable with defining and delivering outcomes in a fast-moving environment
• Strong understanding and experience of change management principles and approaches
• A strong analytical curiosity with a desire to improve business outcomes
• Ability to identify, construct and present cost benefit analyses to enable effective decision making
• Strong interpersonal skills - able to communicate well across organisational levels
• Upholds and demonstrates leadership values
• Good understanding of the Insurance Industry, ideally underwriting operations and/or MGAs
• Strong track record in change management and operational improvement or process re-engineering
• A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues
• Experience of introducing new systems and new working practices into a business on time and on budget
• Proven record of creating value for clients with best solutions;
• Acts on initiative when looking for new markets, demonstrating the ability to think laterally and to operate without the need for constant supervision;
• Builds trusted relationships with clients and colleagues;
• Proven record of designing client-centric service processes;
• Fosters relationships that lead to client and business success;
• Believes in and holds direct reports accountable for high performance;
• Sets and communicates team objectives, timelines and ownership;
• Coaches individuals to achieve high performance;
• Leads by example in knowledge and best practice sharing across lines of business.
• Creates a culture of commitment to continuous improvement;
• Uses competitive intelligence to develop and adjust strategies;
• Sets priorities to maximise high value activities and outcomes;
• Uses client, financial and operational data to direct resources - making resource allowance decisions to maximise effectiveness;
• Focuses on initiatives that drive continuous improvement in margin;
• The ability to solve problems, take decisions and implement to completion;
• Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.