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Coleman James

Company Overview:

Our client is a reputable provider of commercial plumbing and heating maintenance services, catering to a diverse range of clients across various sectors including hospitality, education, healthcare, and manufacturing. With a commitment to quality service and customer satisfaction, they specialise in planned maintenance, reactive call-outs, and installation works, ensuring the seamless operation of our clients' facilities.

Position Overview:

We are seeking a skilled and dedicated Commercial Maintenance Engineer with expertise in plumbing and heating systems to join our dynamic team. The ideal candidate will thrive in a varied role, tackling diverse projects ranging from routine maintenance tasks to installations, across geographical area covering from Dundee to North Yorkshire but with most clients based in the North-East. Work varies from simple repair or replacement through to larger scale plant room works.

Key Responsibilities:

  • Perform routine servicing, maintenance, and repair of commercial plumbing and heating systems, ensuring compliance with industry standards and regulations.
  • Conduct installation works for new equipment and systems as required, demonstrating proficiency in both gas and plumbing installations.
  • Respond promptly and efficiently to reactive call-outs, troubleshooting issues and implementing effective solutions to minimise downtime.
  • Utilise IT systems to log job data accurately and efficiently, maintaining comprehensive records of work undertaken.
  • Prioritise quality service and customer satisfaction, delivering high standards of workmanship and professionalism at all times.
  • Collaborate closely with clients and colleagues to coordinate work schedules, ensuring timely completion of tasks and effective communication throughout.
  • Demonstrate a proactive approach to continuous improvement, staying updated on industry developments and best practices to enhance skills and knowledge.


  • Commercial Gas qualifications (COCN1) essential, with experience in servicing, installation, and repair of commercial gas systems.
  • Proficiency in domestic gas work is advantageous.
  • Level 3 qualification in plumbing and heating
  • IT literacy skills, with the ability to effectively utilise digital tools and systems for job management and reporting.
  • Excellent communication and interpersonal skills, with a customer-focused approach to service delivery.
  • Flexibility to travel across the designated geographical area, with occasional call-out duties on a rotational basis (1 in 7.)
  • Valid driving license required.
  • Commitment to upholding high standards of workmanship, professionalism, and health & safety compliance.


  • Company-provided van, fuel card, phone, tablet, workwear, and tools.
  • Opportunity for overtime.
  • Standby allowance of 200 per week, with additional compensation for call-outs.
  • Comprehensive training and development opportunities to enhance skills and career progression.
  • Varied and rewarding work environment with a focus on quality service and customer satisfaction.

This permanent vacancy is being advertised on behalf of Coleman-James Limited who are operating as an Employment Agency.