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Antrim, County Antrim People Source Consulting Ltd

Technical Support Engineer | Microsoft 365 | Customer Support

Do you want to join one of the biggest tech companies in the world?

My client is looking for Support Engineers to serve as frontline technical resources for customers and partners via phone, email or web.

Using your experience in Microsoft 365, you'll collaboratively and reactively solve customer problems, providing proactive support advice, contributing to product quality and enhancements.

You will be part of a team responsible for providing an outstanding technical support experience to business customers.

CONTRACT

* Hybrid (2/3 days a week on-site in Belfast)

* 18 month, PAYE contract

* Salary Equivalent - DOE

* Additional Benefits

RESPONSIBILITIES

* Problem identification to full resolution

* Responsible for the customer support experience

* Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams

* Identify cases that require escalation

WHAT WE'RE LOOKING FOR

* Knowledge and demonstrated technical proficiency in Microsoft 365

* Technical support experience investigating complex issues relating to performance, administration, site configuration and customization.

* Strong knowledge of Office Setup & Deployment process.

* Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive

If you are passionate about technology and eager to help customers and partners, please submit your CV for immediate review

Technical Support Engineer | Microsoft 365 | Customer Support

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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