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Renfrew, Renfrewshire Meridian Business Support
We are currently recruiting for a Technical Support Engineer with a mechanical engineering background to join a leading innovator in the design and manufacture of high performance gas generators based at their head office in Glasgow. This is a permanent, full time position working Monday to Friday 37.5 hours per week with flexible start times between to 7am-9am to suit your commitments. This Technical Support Engineer role is offering a salary of £32-35k per annum plus excellent benefits as below. After 6 months, there is the option to work from home up to 2 days per week if required. As Technical Support Engineer you will work as part of a well established small team of 4-5 staff in Glasgow, as well as working with the wider EMEA team of 40 staff with responsibility for providing a high level of technical support to the large network of customers, distributors and OEMs across EMEA. Duties will include:
  • Respond to all incoming technical enquiries (telephone and email) troubleshooting issues with gas generators to ensure they are repaired and in working order asap
  • Prioritise incoming emails in order of urgency and respond accordingly.
  • Using SMS, ensure all relevant field visit data is captured by FSE's with system generated visit reports being promptly sent to customers.
  • Monitor field stock consumption and work with Service Manager to maintain service stock levels.
We are really keen to hear from applicants with the following skills and experience:
  • Previous experience as a Mechanical Engineer or a mechanical engineering background
  • Good knowledge of electrical/ mechanical fault diagnosis
  • Any knowledge of nitrogen or hydrogen gas generators would be highly advantageous but not essential
  • Good IT skills including Outlook and CRM systems
  • Excellent communication skills both over the phone and written
  • Ability to remain calm under pressure and take a logical approach to problem solving
  • Fluency in German is desirable although not essential
  • 31 days annual leave (27 days annual leave + 4 fixed public holidays)
  • Holiday purchase scheme (up to an additional 5 days per annum)
  • Hybrid working
  • Perks - savings on thousands of things such as purchases from supermarket shops, cinema trips and gym visits, to holidays and insurance
  • Additional annual leave for long service (5 years +1 day, 7 years +2 days, 9 years+ 3 days)
  • 3 x annual salary life assurance
  • Company pension scheme - 6% employer contributions + 5% employee contributions
  • Company sick pay
  • Employee Assistance Programme which offers counselling for emotional and psychological support and practical guidance and support on legal, financial, family and work matters
  • Enhanced Maternity and Paternity pay
  • Birthday gift of chocolates or wine
  • Subsidised canteen
Please apply today or call us to discuss this Technical Support Engineer role in more detail!
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