Customer Service Coordinator - Hybrid
Location: Stokenchurch, HP14 3SX, HybridSalary: £27,000 per annum, DOEContract: Permanent, Full timeBenefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Free parking, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and challenging opportunity for a Customer Service Coordinator to join our global business employing over 44,000 employees in more than 50 countries on all five continents!
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Customer Service Coordinator to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails.
You will ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job.
In addition to this as our Customer Service Coordinator you will be responsible for:
- Answer incoming calls/ emails and assist customers with their specific enquiries
- Book and allocate customer jobs to engineers or Auditors
- Update database/portals with changes and status of each customer
- Liaise with engineers/Auditors to book follow on jobs for customers
- General administration including taking payments, issuing receipts and customer correspondence via email and post
- Achieve the SLA's for our existing customers
In order to be successful in this role you must have:
- Experience within a customer service environment, preferably in an office/contact centre environment
- Excellent communication skills along with a good telephone manner
- Proven experience in providing exceptional customer service
- An ability to deal professionally, calmly and tactfully with customers and internal colleagues
- Proficient in all Microsoft Office applications
- A good geographical knowledge
- Experience in scheduling is preferable
If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.